OPEN WASH GROUP SL. is very aware of the protection of personal data, which is why it presents this Privacy Policy that sets out in a transparent manner how your personal data is treated and protected.

Therefore, we ensure the confidentiality and privacy of the personal data provided to us through our web/micro-sites, our Customer Service or when formalizing the contracting of a product or service in our Commercial Network.

The information collected below is intended to provide additional and detailed information to interested parties on the Personal Data Protection Policy of OPEN WASH GROUP SL. in compliance with the regulations on this matter, especially the General Data Protection Regulation of the European Union on the protection of natural persons with regard to the processing of personal data and the free movement of such data (EU Regulation 2016/679 of 27 April 2016).

HOW DO WE OBTAIN YOUR PERSONAL DATA?

In OPEN WASH GROUP SL. we collect your personal data mainly when you:

a) You voluntarily provide them to us when you contact us through our web pages, our Customer Service telephone numbers or our Commercial Network, to request information about our products and services, or to make a complaint.
b) You provide them to us when purchasing our products and/or contracting services marketed by OPEN WASH GROUP SL. through our Commercial Network.
c) Participate in any action or advertising/promotional event organized by OPEN WASH GROUP SL, with a specific site.
d) Create an account on the commercial site OR subscribe to our Newsletters.

FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?

We use your data for different purposes, which are detailed below:

– Follow up and manage complaints, as well as requests that you may make to us on our sites such as: request for subscription to a Newsletter, request for a commercial appointment, request for an electronic catalog, request for a store cost estimate, request for information on new and second-hand machinery, commercial offers or request for contact/customer service.
– Perform callback campaigns in compliance with legal obligations.
– Control the compliance of internal processes.
– Perform statistics, surveys or market research on products and services marketed by OPEN WASH GROUP SL.

WHAT IS THE LEGITIMACY FOR THE PROCESSING OF YOUR DATA?

The legal basis for each of the above treatments is as follows:

a) “Execution of a contract” : this is the legal basis that enables us to process your personal data as followsto process your personal data as follows: – To manage complaints, as well as requests that you may make on our various micro-sites such as: request for subscription to a Newsletter, request for an appointment, request for an electronic catalog, request for a cost estimate for a store, request for information on new and second-hand machinery, commercial offers or request for contact/customer service.
– Arranging the purchase of machinery/spare parts/accessories (including their legal warranty), as well as machinery repair/maintenance services.
– Formalize contracts.

b) “Legitimate interest”We use your data to achieve a legitimate interest (helping us to better understand the needs and expectations of our customers, enabling us to improve our products and the service provided throughout the business process), and we understand that this outweighs the potential harm to the interests, fundamental rights and freedoms of data subjects. This is the legal basis that enables us to carry out the following processing of your personal data:
– Perform statistics, surveys or market research on products and services marketed by OPEN WASH GROUP SL.
– Monitor compliance with the internal processes set by OPEN WASH and the quality of care provided, including conducting surveys on their level of satisfaction.
– Manage claims, as well as exercise legal actions in defense of our interests.

c) “Fulfillment of a legal obligation”.: This is the legal basis that enables us to carry out the following processing of your personal data:
– Carrying out callback campaigns for follow-ups.
– To meet the requirements of Public Administrations, Judicial Bodies and State Security Forces.
– Fulfillment of legal obligations (tax, commercial, money laundering, personal data protection, general product safety, etc.).

d) “Consent of the data subject” : this is the legal basis that enables us to carry out the following processing of your personal data.: this is the legal basis that enables us to carry out the following processing of your personal data, without in any case its revocation conditioning the management of your requests or the commercial relationship that binds us:
– To carry out informative, commercial and promotional communications of the products and services marketed by OPEN WASH GROUP SL, by telephone or electronic means.
– To elaborate commercial profiles based on the information provided by you, which would allow us to offer you products and services according to your needs/interests, as well as to send you personalized communications. Under no circumstances will automated decisions be made based on this profile.
– Manage your pre-registration on the site.

TO WHICH RECIPIENTS WILL YOUR DATA BE DISCLOSED?

No data will be transferred to third parties unless required by law.

WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

You have the right to OPEN WASH GROUP SL. to make an inquiry or purchase a product or service to:

– Access to your personal data.
– Request the rectification of inaccurate data or the completion of incomplete data.
– Request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected and we will no longer process them for this purpose.
– Request, in certain circumstances, the limitation of the processing of your data, in which case we will only keep them for the exercise or defense of claims.
– Oppose the processing of your data for direct marketing purposes or in those cases in which they are subject to processing based on our legitimate interest, in which case we will stop processing your personal information for such purposes (unless, not being the case of direct marketing, we can prove compelling legitimate interests that may override the interests, rights and fundamental freedoms of the data subjects).
– To revoke your consent in relation to consent-based processing, in which case we will no longer process them for this purpose.
– File a complaint with the Spanish Data Protection Agency (https://sedeagpd.gob.es), especially when you have not obtained satisfaction in the exercise of your rights.